Privacy Policy
Last Updated: October 20, 2025
Otologic Ltd ("Otologic Ltd," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.
By accessing our website or using our services, you agree to this Privacy Policy.
1. What Information We Collect
We may collect the following categories of information:
A. Personal Information You Provide
When you submit a form, enquire about our services, request support, book an appointment, or contact us, we may collect:
Full name
Email address
Phone number
Organisation or healthcare provider information (if applicable)
Any additional details you provide in forms or messages
B. Information Collected Automatically
When you visit our website, we may automatically collect:
IP address
Browser type
Device type
Operating system
Website usage data
Pages visited and interaction data
2. How We Use Your Information
We use collected information to:
Provide and manage our services
Respond to enquiries and support requests
Send appointment confirmations and service updates
Improve our website and user experience
Send marketing communications (only where consent has been given)
Comply with legal obligations
We do not sell your personal information.
3. SMS Opt-In Details
If you provide your phone number through our website forms and explicitly consent to receive SMS messages, you agree to receive text communications from Otologic Ltd.
SMS messages may include:
Appointment reminders
Service notifications
Customer support responses
Important updates
Promotional offers (only where separately consented)
Message frequency may vary.
Message and data rates may apply depending on your mobile carrier.
You may opt out at any time by replying:
STOP to unsubscribe
HELP for assistance
SMS consent is not a condition of purchase.
4. Mobile Information Sharing Statement
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties, except aggregators and service providers necessary to deliver SMS services.
5. Cookies & Tracking Technologies
We may use cookies and similar tracking technologies to:
Analyse website traffic
Improve functionality
Personalise user experience
Cookies do not give us access to your device beyond what you choose to share.
You may disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.
6. Data Security and Handling
We implement commercially reasonable administrative, technical, and physical safeguards to protect your information from unauthorised access, disclosure, alteration, or destruction.
While we take reasonable steps to secure your data, no system can guarantee absolute security.
7. Who We Share Information With
We do not sell or rent personal information.
We may share information only with:
Service providers (e.g., CRM systems, SMS delivery platforms, analytics tools)
Legal authorities if required by law
Third parties strictly necessary to provide requested services
All service providers are required to safeguard your data.
8. Your Rights
Depending on your location, you may have the right to:
Access your personal information
Correct inaccurate data
Request deletion of your data (where legally permitted)
Withdraw marketing consent
Object to certain processing activities
To exercise your rights, contact us at:
Phone: +44 7823 472026
9. Children's Privacy
Our services are not directed toward individuals under 13 years of age. We do not knowingly collect personal information from children.
10. Contact Information
Otologic Ltd
45 Norman Avenue
Nuneaton
Warwickshire
CV11 5NX
United Kingdom
Phone: +44 7823 472026
11. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last Updated" date.
Continued use of our website or services constitutes acceptance of any changes.