Terms & Conditions
Last Updated: 20th October 2025
These Terms & Conditions ("Terms") govern your access to and use of Otologic Ltd's website, audiology services, professional support services, and SMS communications. By using our website or services, you agree to be bound by these Terms.
If you do not agree to these Terms, please do not use our services.
1. Website Use
The Otologic Ltd website and related services are intended for individuals who are at least 18 years of age.
By using our website, you confirm that:
You are 18 years or older.
You have the legal capacity to enter into a binding agreement.
All information you provide is accurate and truthful.
2. Services Provided
Otologic Ltd partners with healthcare providers to deliver professional audiology services, including the provision of expert locum audiologists, clinic setup solutions, and ongoing operational support.
We reserve the right to modify, suspend, or discontinue any service at our discretion without prior notice.
3. Orders & Payments
Payment must be received before services are delivered.
All prices are listed in the currency displayed on the website.
We reserve the right to refuse or cancel orders at our discretion.
If you need to modify an order, contact us immediately at:
Phone: +44 7823 472026
4. Refund Policy
Due to the nature of our professional services:
All sales are final unless otherwise stated in writing.
No refunds, credits, or prorated billing are provided for services already delivered or partially completed.
Service cancellations must be submitted via email before the commencement of scheduled work where applicable.
5. Intellectual Property
All content on our website — including text, graphics, logos, branding, downloads, and digital materials — is the property of Otologic Ltd and is protected by applicable intellectual property laws.
You may not:
Copy
Reproduce
Distribute
Modify
Sell
Republish
any content without written permission.
6. SMS Communications (A2P-Compliant Section)
Description of SMS Use Cases
By providing your phone number through our website forms and explicitly opting in, you agree to receive SMS communications from Otologic Ltd.
SMS messages may include:
Appointment confirmations and reminders
Service updates
Customer support responses
Important account notifications
Promotional offers (only where separately consented)
Message frequency may vary.
Message & Data Rate Disclosure
Message and data rates may apply depending on your mobile carrier and plan.
Otologic Ltd is not responsible for carrier charges.
Opt-Out Instructions
You may opt out at any time by replying:
STOP to unsubscribe
HELP for assistance
After opting out, you will no longer receive SMS messages unless you opt in again.
Carrier Liability Disclaimer
Mobile carriers are not liable for delayed or undelivered messages. SMS delivery is subject to effective transmission by your carrier network and cannot be guaranteed.
7. User Responsibilities
You agree to:
Use our services only for lawful purposes.
Not misuse, interfere with, or disrupt our website.
Comply with all applicable laws and regulations.
You are solely responsible for your compliance with applicable laws and regulations.
8. Disclaimer of Warranties
Our services are provided on an "as is" and "as available" basis.
We make no guarantees regarding:
Specific business outcomes.
Service availability without interruption.
Individual results or outcomes.
Results may vary depending on individual circumstances and service requirements.
9. Limitation of Liability
To the fullest extent permitted by law, Otologic Ltd shall not be liable for:
Indirect or consequential damages.
Loss of profits or business opportunities.
Service interruptions.
Technical issues beyond our control.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of external sites.
11. Termination
We reserve the right to terminate or restrict access to our services at any time if these Terms are violated.
Provisions relating to intellectual property, disclaimers, and limitations of liability will survive termination.
12. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.
13. Changes to These Terms
We may update these Terms at any time. Continued use of our services after changes are posted constitutes acceptance of the revised Terms.
14. Privacy Policy
Your use of our services is also governed by our Privacy Policy. Please review our Privacy Policy for information about how we collect, use, and protect your personal information.
15. Contact Information
Otologic Ltd
45 Norman Avenue
Nuneaton
Warwickshire
CV11 5NX
United Kingdom
Phone: +44 7823 472026